Privacy Policy:

What is the Purpose of This Document?

The Burgess Bedding Company Limited is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the General Data Protection Regulation (GDPR). It applies to all service users, except children and those who do not have capacity.

The Burgess Bedding Company Limited is a “data controller.” This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice does not form part of any contract with you. We may update this notice at any time, but if we do so, we will provide you with an updated copy as soon as reasonably practicable.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information and what your rights are under data protection legislation.

Data Protection Principles

We will comply with data protection law. This means the personal information we hold about you must be:

Used lawfully, fairly, and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.

The Kind of Information We Hold About You

Personal data, or personal information, refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Certain types of more sensitive personal data require a higher level of protection, such as information about a person’s health or sexual orientation. Information about criminal convictions also warrants this higher level of protection.

We may collect, store, and use personal information about you, including the following categories:

Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
Gender.
Bank account details.
Payment/transaction details.
Purchasing history.
Credit scoring data.
Trade references.

We may also collect, store, and use the following more sensitive types of personal information if relevant to the goods and/or services we provide:

Information about your nationality.
Information about your gender.

How Is Your Personal Information Collected?

We collect personal information about you directly and, on occasion, from credit scoring agencies and trade references. We may also collect additional personal information in the course of our relationship with you.

How We Will Use Information About You

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

To perform the contract we have entered into with you.
To comply with a legal obligation.
Where it is necessary for legitimate interests pursued by us or a third party, provided your interests and fundamental rights do not override those interests.

In rare circumstances, we may also use your personal information:

To protect your interests (or someone else’s interests).
Where it is needed in the public interest or for official purposes.

Situations in Which We Will Use Your Personal Information

We may process your personal information in the following situations:

To make a decision about providing you with goods/services.
To determine whether to provide you with credit and/or the extent of that credit.
To assess the quality of our goods/services.
To comply with legal obligations for data sharing and safeguarding.
To process and administer payments.
To provide goods and services.
To administer contracts.
For business management and planning, including accounting, auditing, and reporting obligations.
For marketing purposes, with your consent (where required).
To prevent fraud.

If You Fail to Provide Personal Information

If you fail to provide certain information when requested, we may be unable to perform the contract we have entered into with you or comply with legal obligations.

Change of Purpose

We will only use your personal information for the purposes for which it was collected unless we reasonably consider it necessary to use it for another compatible reason.

How We Use Particularly Sensitive Personal Information

Sensitive information, such as data about your health, requires higher protection. We may process this information in limited circumstances, such as to carry out legal obligations or protect vital interests.

Information About Criminal Convictions

We will only use information about criminal convictions where the law allows us to do so.

Automated Decision-Making

You will not be subject to decisions with significant impacts based solely on automated decision-making.

Data Sharing

We may share your personal data with third parties, such as service providers or national and local agencies, where legally required or necessary for contract performance.

Data Security

We have implemented appropriate security measures to protect your information, including encryption, restricted access, and secure storage.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with our Data Retention Policy.

Your Rights

You have rights under data protection law, including:

The right to access your personal data.
The right to request correction or erasure of your data.
The right to object to processing or request restriction of processing.
The right to data portability.

Right to Withdraw Consent

Where consent is required for processing, you have the right to withdraw it at any time.

Changes to This Privacy Notice

We reserve the right to update this notice. Any substantial updates will be communicated to you.